Learning & Talent Development
We offer a wide range of training programs to develop skills and change behavior. These training include revenue and demand management, sales and business development, leadership, meeting and event sales and much more.
You’ll find a selection of our training programs below. Have a look and get inspired!
REVENUE & DEMAND MANAGEMENT
How each department can contribute to overall profitability.
The importance of revenue management in M.I.C.E.
Maximizing the electronic sales reach of your hotel.
Energizing room pricing to maximize revenue opportunities.
Key steps to analyze and trend core data.
How to prepare an accurate and realistic budget and successfully manage the hotel room forecast.
The first steps in revenue management.
SALES & BUSINESS DEVELOPMENT
Identify the customers’ desired vision and creating a tailor-made solution.
Connecting with your customer and having a sales experienced dialogue.
Creating an F&B experience to remember.
Improve revenue by building long term relationships with your customers.
Professionally researching and preparing the initial contact with new customers.
Introduction to the Basics of hotel sales.
The impact and opportunities of social media in today’s business.
INSPIRATIONAL HOTEL BASICS
Understand current trends and their impact on your property.
Creating Moments of Magic in Customer Experience
How to create loyal and happy customers.
How to start caring for your customers.
Being aware of cultural differences.
How to bring consistent and memorable guest experiences to life.
Enhance overall performance by understanding your business.
Understand and motivate your team to achieve peak performance.
Become more effective and efficient as a leader by walking the talk.
Gain knowledge and self-awareness to be a successful leader.
MEETING & EVENT SALES (MICE)
Boost your conversion with connecting and engaging proposals.
How great teams create perfectly satisfied customers.
Develop the skills and competencies to start in MICE sales.
Securing a higher conversion of inquiries into bookings.