Learning & Talent Development

We offer a wide range of training programs to develop skills and change behavior. These training include revenue and demand management, sales and business development, leadership, meeting and event sales and much more.

You’ll find a selection of our training programs below. Have a look and get inspired!

REVENUE & DEMAND MANAGEMENT

The “Big Picture” of Revenue Management

How each department can contribute to overall profitability.

The Next Source of Revenue Growth

The importance of revenue management in M.I.C.E.

Navigating the Distribution “Landscape”

Maximizing the electronic sales reach of your hotel.

Pricing Power

Energizing room pricing to maximize revenue opportunities.

Successful Hotel Revenue Strategies

Key steps to analyze and trend core data.

Putting the Business Back into Budgeting and Forecasting

How to prepare an accurate and realistic budget and successfully manage the hotel room forecast.

Become a “ROC” Star in Real World Revenue Management

The first steps in revenue management.

SALES & BUSINESS DEVELOPMENT

REAL Solution Selling

Identify the customers’ desired vision and creating a tailor-made solution.

Sell Your Rooms

Connecting with your customer and having a sales experienced dialogue.

Become an Order MAKER

Creating an F&B experience to remember.

Successful Account Management

Improve revenue by building long term relationships with your customers.

Creating New Business Potentials

Professionally researching and preparing the initial contact with new customers.

Getting Ready to Sell

Introduction to the Basics of hotel sales.

Social Networking in Sales

The impact and opportunities of social media in today’s business.

INSPIRATIONAL HOTEL BASICS

Trends in Hospitality

Understand current trends and their impact on your property.

Customer Delights

Creating Moments of Magic in Customer Experience

Be Different and Authentic in Customer Service

How to create loyal and happy customers.

A Taste in Hospitality

How to start caring for your customers.

The Melting Pot in Your Daily Business

Being aware of cultural differences.

LEADERSHIP

Lead the difference

How to bring consistent and memorable guest experiences to life.

Lead My Business

Enhance overall performance by understanding your business.

Lead My Team

Understand and motivate your team to achieve peak performance.

Lead Myself

Become more effective and efficient as a leader by walking the talk.

My Start in Leadership

Gain knowledge and self-awareness to be a successful leader.

MEETING & EVENT SALES (MICE)

Inspirational Proposals That Sell

Boost your conversion with connecting and engaging proposals.

The Importance of Customer On Site Support

How great teams create perfectly satisfied customers.

Welcome to MICE sales

Develop the skills and competencies to start in MICE sales.

Inspirational Up Selling in MICE Sales

Securing a higher conversion of inquiries into bookings.

FACILITATION SKILLS

T3 Train the Trainer

Teach, mentor and train others to attend training themselves

Present Strongly

Create your presentation with success.

TRAINING CATALOG

We are happy to send you an illustrated price catalog. To request a catalog / price list be emailed to you please click on the button below.

LIKE WHAT YOU SEE?

IN COMPANY TRAINING

Do you want to book a training as an incompany program? Please contact us to receive an offer!

OPEN TRAINING PROGRAM

Did you not find what you were looking for? Please contact us and we will discuss your needs!

TRAINING BY DESIGN

Do you prefer a fully customized (and branded) training program? We’d be happy to discuss your needs.