Quality Benchmarking

Over 1,000 mystery shops & mystery calls per year in Asia Pacific

We offer Quality Performance Audits through our mystery shopping programs and announced audits by qualified inspectors.

MYSTERY SHOPS

Conducted by experienced inspectors covering key operational areas and establishment to enhance overall Customer Experience. We provide you with invaluable in-sight into guests' perceive your service quality.

MYSTERY CALLS

For Quality Performance Audits and development of employees through telephone/email contact both in Room; Restaurant & Spa Reservations and MICE Sales departments​.

SALES CADENCE CHECK

Evaluate and improve the Sales Cadence of your MICE and Events Sales team or Room Sales team to increase conversion​ and drive incremental revenue.


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