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Learning & Development

We provide training programs in Leadership, Sales & Marketing, Communication, Housekeeping, F&B, Front Office, Revenue & Yield Management, MICE etc.

Quality Performance Audits

We offer Quality Performance Audits through our mystery shopping programs and announced audits by qualified inspectors

Technology

We provide most efficient and cost effective solution to meet the demands of your hotel as well as of your guests


ABOUT US

We offer creative and best-fit; strategic and tactical solutions.
We work with you to raise the bar on Customer Experience at your establishment by
Crafting the right behaviours in your team;
Curating the right processes and procedures
Creating the desired Customer Experience.

WHY US

INDUSTRY
EXPERIENCE

Over 30 years of industry experience

CUSTOMER
EXPERIENCE

More than 80% customer retention rate.

QUALITY
AUDITING

Well established quality performance audit system with global clients

EXPERT GLOBAL
TRAINERS

Certified and multi-lingual trainers with international experience

CUSTOMER EXPERIENCE

We have a more than 80% customer retention rate. These are some of our customers.

WHAT OUR CLIENTS SAID

We felt that the content and flow of the training was excellent and easy to understand for the teams. Besides more motivated associates, we notice that sales techniques and up-selling at the front desk had improve.

Marcel N.A. Holman

Vice President China

The Sukhothai Hotels & Resorts

The sales training courses are tailor-made according to the special needs of our group and infused with the latest market trends. We were happy with Peak Hospitality Solutions and the professionalism of their trainer which is beneficial to our actual work.

Rick Ning

Vice President Sales, South China

Shangri-La Group

Meet Our Talented and Empowered Team

We value our team members, their aptitude and attitude, their commitment and decision-making capabilities. We are proud and delighted to introduce them to you!

Lucas Peng

CEO, Founder

Lucas is the Founder of PHS & CEO. He is a 35-year veteran of the industry with experience in hotel sales & marketing with international chains.

Wing Tan

Business Development & Training Consultant

Wing is an international business executive, trainer and consultant. He draws on 25 years spent managing people and developing businesses.

Grace Tan

Director of Operations

Grace has been instrumental in putting in place operational standards in managing our quality performance audits projects.

CONTACT US

Have we "PEAKed" your interest?