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Learning & Development

We provide training programs in Leadership, Sales & Marketing, Communication, Housekeeping, F&B, Front Office, Revenue & Yield Management, MICE etc.

Quality Performance Audits

We offer Quality Performance Audits through our mystery shopping programs and announced audits by qualified inspectors

Technology

We provide most efficient and cost effective solution to meet the demands of your hotel as well as of your guests


ABOUT US

We offer creative and best-fit; strategic and tactical solutions.
We work with you to raise the bar on Customer Experience at your establishment by
Crafting the right behaviours in your team;
Curating the right processes and procedures
Creating the desired Customer Experience.

WHY US

INDUSTRY EXPERIENCE

Combined industry experience of management team: >30 years. ​

CUSTOMER EXPERIENCE

More than 80% customer retention rate. ​


QUALITY AUDITING

Well established quality performance audit system with global clients

EXPERT GLOBAL TRAINERS

Certified and multi-lingual trainers with international experience ​​

CUSTOMER EXPERIENCE

We have a more than 80% customer retention rate. These are some of our customers.

OUR TEAM

Our management team has grown up in the hospitality industry. They are insiders who combine over 30 years as practitioners in the industry. They are all formally qualified in their different disciplines, skilled trainers, multi-lingual, and with international experience.

CONTACT US

Have we "PEAKed" your interest?